Guidelines for User Communication
Users may initiate communication through designated official channels for any legitimate interactive demands, including inquiry, feedback and experience sharing.
All user-submitted messages will be systematically archived and reviewed to ensure every valid demand is recorded properly.
Relevant follow-up arrangements will be made according to the nature and content of user messages, with flexible adjustment based on actual situations.
We advocate standardized and polite interactive expressions to maintain a benign communication atmosphere for all users.